Warranty
Know the coverage for your chosen material.
Product-specific coverage
Flexible stone is listed with an eight-year warranty. Ask for the written warranty applicable to your code before purchase, including its start date, coverage, exclusions and remedy. Other materials should be checked individually.
Installation documentation
Keep your invoice, code and installation information. Follow the product’s confirmed storage, surface preparation and adhesive instructions.
Submitting a claim
Send the order reference, product code, photos and a description of the issue. Ask the team to confirm the assessment process and whether the applicable coverage includes labour or transport.